Terms & Conditions

Payment Terms

Payments may be made by cash, bank transfer or credit card.
Please note that credit card details are required to guarantee your booking. The Viola Cruise Halong bay will charge your credit card at the time of booking.
Cancellation
Cancellations only become effective once The Viola Cruise Halong bay sales office receives notification of cancellation in writing. Should you be forced to cancel your cruise booking, the following terms will apply:
Cancellation conditions Less than 5 cabins 5 to 10 cabins
16 – 30 days prior to your cruise 0% 0%
08 – 15 days prior to your cruise 30 % of each cancelled cabin 50% of each cancelled cabin
03 – 07 days prior to your cruise 50% of total charge 70% of total charge
< 02 days prior to your cruise
100% of total charge
100% of total charge
Seaplane Package Cancellation/ Change
Cancellation or change only becomes effective once The Viola Cruise Halong bay sales office receives the cancellation notice in writing.
Should it become necessary for you to cancel or change the booking of any package which includes seaplane transportation, the terms and conditions for cancellation or change of seaplane ticket(s) will be applied strictly following the cancellation and change policy of Viola Cruise Halong bay Aviation here.
Refunds
No refunds will be made for unused services or no-shows.
Please allow up to 15 days for any refund to appear in your account.
Currency
All cruises, visa, land tours and hotel prices and charges are quoted in USD unless otherwise indicated.
Insurance
On board insurance covers basic accidents on the vessel only, as required by Vietnamese law.
We strongly recommend all passengers purchase their own appropriate insurance before departing for Vietnam and before your trip on The Viola Cruise Halong bay.
Other Conditions
The Viola Cruise Halong bay may allow children to stay in the same cabin/suite with parents either with or without an extra mattress. Our policy is not to charge for children under two (3) years of age.
- 75% adult rate will be apply for children from 4 – 8 year old sharing cabin with parents.
- Children from 9 years older will be charged the same as adults.
Confirmed arrival and departure dates, number of cabins and passengers, passenger passport and visa numbers, cabin category (SGL/DBL/TWIN), special requirements (e.g.gifts, dietary requirements, etc.) must be provided by passengers not less than seven (7) days prior to check-in.
The Viola Cruise Halong bay Limitations of liability – The Viola Cruise Halong bay shall be liable only for its own negligence. The Viola Cruise Halong bay shall not be liable under any circumstance for any force majeure such as acts of war, civil commotion, riots, strike, acts of terrorism or acts of sovereign states or governments or any cause beyond the control of The Viola Cruise Halong bay, regardless whether it is on the vessel or off the vessel. The Viola Cruise Halong bay does not provide insurance for personal injury, luggage loss or medical evacuation.
- The responsibility of The Viola Cruise Halong bay for damage to or loss of the Passenger’s luggage, belongings or property, including, without limitation, clothing worn by the Passenger, even if temporarily in the custody of The Viola Cruise, is limited to the maximum sum of of US$ 300 per person. Under no circumstances will The Viola Cruise be responsible for loss or damage to valuables if not placed in security boxes at the reception desk.
- The Viola Cruise  shall not, under any circumstances, be liable to the passenger for damages for emotional distress, mental anguish or psychological injury of any kind, when such damages were neither the result of a physical injury to the passenger, the result of the passenger having been at actual risk of a physical injury, nor intentionally inflicted by The Viola Cruise.- Viola Cruise Halong bay reserve the right to cancel or alter a tour at any time when unforeseen circumstances arise. Such circumstances include, but are not limited to: war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire, adverse weather and/or traffic conditions, government action or for any reason outside of our control. In these circumstances, Viola Cruise accepts no liability where cruises are forced to cancel or alter as a result of any unforeseen circumstance.

Where a tour is cancelled prior to the departure date, according to the clauses above, Viola Cruise shall endeavor to offer the nearest possible alternative tour (subject to a refund or further payment to cover cruise difference).

The law governing the contract is the law of Vietnam. In case of any dispute, between a passenger and Viola Cruise Halong bay or a third party or controversy, claim, the laws of Vietnam shall apply.